One of the main differentiators for a business is the ability to provide a high-level of customer relationship management (CRM). This includes increasing conversions while anticipating your customers’ needs, making you their go-to vendor. CRM software works fine out-of-the-box, but you want software that truly supports your daily sales and marketing processes while improving operations and increasing your ROI. You need a service provider who understands the importance of having your GoldMine software support your processes, rather than your processes changing to support a tool.

Alycom Consulting specializes in the development and implementation of Customer Relationship Management systems. With our solutions your business can turn more prospects into customers and make customers for life.

The CRM Customization Process

We study your business and the different ways your business can establish and nurture winning relationships with your customers. Then we take the intelligence gathered and customize your GoldMine software to perform better for your specific business needs. Customizations include:

• capturing customer and prospect information
• recording all the activities, interactions, and communication with prospects and customers
• automating tasks such as emails, customer welcome letters and follow-up faxes